Trusted Locksmiths Chingford

michael penfold
3 Star
Unfortunately, I was left disappointed by the service. Having contacted Sam and sent her a video of the issue, she advised that she could come out to adjust/realign the lock. Once she had done so and the issue was not resolved, she said that had she heard the audio on the video I’d sent, she would have known the issue was with the lock itself. The result is that I needed a new lock, but as it was out of stock, she would have to come back to fit it meaning another labour charge. Sam didn’t offer to reduce the cost of the labour charge for that day, or for the subsequent visit that would now be required, so I said that I would first ring around to compare quotes for the part, and see if anywhere had one available. Sam later explained that she felt dismissed as a result of this and that is why she charged the full labour charge; however, I was simply making sure that the quote was fair given that there was no gesture of good will/offer of a reduction to the subsequent cost in light of the situation and what I view as an error on her part. As it turned out, I managed to find the part locally and was advised that it would be simple to fit myself, so I did so. I then went back to Sam to express my dissatisfaction at the cost given that she said she could have told me the lock was the issue had she known what I’d said in the initial video. Sam justified the cost as she would have tried to fix it by realigning it first regardless of whether she believed the lock was the issue. This is the crux of the disagreement, I think, as I believe that had she known that the lock was the issue or suspected so, and known that the part was out of stock, she should have been up front about that rather than charging two labour charges as a result of having to come once to diagnose and again to fix. So it seems to me that, because Sam didn’t listen to the video, I had to pay what would be an extra labour charge should I have had her come back. In light of all of the above, I suggested that a fairer outcome might be for me to pay half the labour charge. Sam did offer to take half the labour charge off the cost of fitting the new lock but as I’ve now done that myself, that’s not a viable resolution. I’ve done my best to represent the facts in this review but of course Sam interprets them differently and therefore we’ve not come to a resolution. As a result, whilst Sam is friendly and knowledgeable, I’m left feeling out of pocket and sadly can’t recommend the service.
Tuesday 9th November 2021

Emma Ward
5 Star
I cannot recommend Sam highly enough. The service she delivers is outstanding not to mention the peace of mind she provided when I felt safe in my home again. When I left my home I closed the door with the key and when I took the key out of the lock only part of the key came away, the rest was firmly embedded in the lock. I had no way to lock the door (without locking myself out) so I couldn’t really leave my home. Sam came out on time and calmly and swiftly removed the key from the lock. Great value for money, prompt and efficient service all delivered with a smile. Perfect.
Wednesday 4th August 2021

Benny Stow
5 Star
I've used trusted locksmiths twice and would strongly recommend to anyone. Samantha fitted new locks to my front (latch and mortice) and back doors and back garden gate. All very different locks, fitted professionally. Samantha was great to work with, responsive and flexible. She came out at a convenient time at short notice.
Friday 10th September 2021

Dominika Szewerniak
5 Star
Very pleased with prompt response & service. Locksmith was efficient and quick. Would definitely recommend.
Wednesday 8th December 2021

Daniel Jeantou
5 Star
Sam changed all our locks after moving into our new home. She took care and time to get the job done right, especially when it came to changing locks from the 70s on our internal front door. She originally quoted an hour but the job ended up going over time but she didn't change the price she originally agreed. Very good value for money.
Monday 24th May 2021