Timpson Locksmiths and Safe Engineers
Auto Locksmith, Locksmith, Locksmiths, 24 Hour Locksmiths
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0800 018 7187
9 Bridge St, Evesham WR11 4SQ, UK
Opening Hours:Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Area Served:Within 4 miles (6.4km) of 9 Bridge St, Evesham WR11 4SQ, UKGet more exposure
Google Rating: 2.8 out of 5 stars (5 total ratings)
Ewan Martin1 Stararranged an appointment but after waiting in for the engineer I eventually found out that no engineer was in the area and would be able to come out. Didn't offer any solution to compensate for my wasted time and left me extremely dissatisfied. I would recommend not using Timpsons at all for their mobile locksmith service.Friday 1st December 2017
Andy Smith1 StarWe took 3 trophies to be engraved & were told to pick them up on Friday. Turned up on agreed Friday to be told they had not been done. Assistant left a note for us to be contacted the following morning as the guy who can engrave them is not in. No call received so we rang them to be told..."yeah sorry but I can only do 2 of them, not the 3rd one, that has to be sent away.."
I asked.."Is there any reason you did not inform us at the time why this was going to be an issue, or at any time in between or even yesterday when we drove 20 miles rtn with nothing to show for it.."
.."yeah sorry mate, I just didn't have time.."
I said.."this really is not good enough. I have to hand those trophies in this weekend so that they can be handed out and you've not done what you said you could or by the time you said you could"
.."yeah sorry but I can do the other two, the cup needs to be sent away.."
Nothing was getting through to this chap. I was met with the same response over and over.
This really is one of the poorest customer service experiences I have ever had. A half hearted sorry and then silence!
Timpsons.....you really need to take a look at this and find out why there was such poor communication and an inadequate response. Staff should know who is able to do what jobs in store and whether they can be done by the agreed time. If there is any doubt at all....at least take a number or do something so that innocent customers are not left hugely inconvenienced by the lack of experience or empathy by staff.Saturday 7th September 2013
Stu Duberley5 StarNothing to much trouble.Friendly helpful service. Thanks guysTuesday 25th April 2017
Chris3 StarThursday 17th November 2016
Kenny D4 StarWednesday 6th September 2017