Iconic Watches UK

Gary Cosway
5 Star
Phoned up in advanced before visiting shop because of distance. On arrival I was made very welcome with no pressure whatsoever in making a purchase. Very friendly and very helpful. I almost felt they were friends. The no pressure made the experience very enjoyable. Bought a lovely Tudor watch. Definitely recommend them. Hope to do business again. Thanks.
Friday 19th August 2022

Thomas Tollet
5 Star
I contacted the team at Iconic Watches with a very specific request. My details were taken and I was notified within 24 hours the details and price if what I had enquiries about. Due to the speedy nature if the turnaround time I asked for 24 hours time to review finances which they happily obliged with. I placed a Credit Card Deposit and when my funds cleared two weeks later I paid for the watch and the deposit was immediately refunded. The Watch itself is exactly what I wanted and I'm very happy with the service. I've bought and sold various watches using various well known jewellers with an online presence and I can honestly say I won't be going anywhere else in future! Highly recommended! 👍👌
Thursday 6th May 2021

Dan Barrett
5 Star
I was extremely fortunate enough to purchase a popular watch at what I considered a fantastic price during its current market value. I dealt with Alison, Mariana and Priscilla at various times and all 3 ladies were brilliant! Extra special thanks to Priscilla as I sent a few emails back and forth and she was always there to respond and help immediately. The watch is 10/10 as described, I would say Unworn and couldn’t recommend them enough! A very good/popular dealer in my town new immediately who Zachery was and explained to me he has a huge place in the watch dealer world! One of the originals and someone you can guarantee your watches will be spot on! Thanks Iconic Watches and all the team Dan
Saturday 29th August 2020

H A K
1 Star
Horrible customer service! This review is 100% genuine. You wont be able to find me on your records as i was basically shunned point blank and told to go elsewhere. Ridiculous as it would have been beneficial for your business and me to have built a relationship. Very unfortunate. This review doesnt speak for every member of staff except the old women who i was unluckily asked to meet with, i found her very discourteous, ill mannered and condescending. I was questioned whether my watch was actually real or not what a joke!!!!! Obvious lack of knowledge. It only leaves one to ponder that this is the basic level off customer service skills and knowledge all off your staff have. It is highly unacceptable when dealing with valuable items where customers like me and many others have spent money, hard earned money on unique pieces then made to feel worthless.
Thursday 25th March 2021

Paul Rhodes
5 Star
I used these guys recently for a watch for myself and for my son. The service was friendly, knowledgeable and quick. I had my doubts initially and did all the research and even sent several emails, but each time I was satisfied with the replies. I made the decision to go with these guys, I even went to collect the items in person. They offer a great service, good genuine products with a friendly service. Don't worry.... they are credible!! Satisfied customer.
Friday 22nd July 2016