FOSSIL Outlet Store Ashford

M D
5 Star
Great staff... Helpful and prices are more adequate than online! Yes, it's because it's an outlet! But still brilliant!
Wednesday 9th March 2022

Farida Ahmed
1 Star
Horrible customer service. Walked past and saw the shop was completely empty so decided to walk in and then I immediately understood why no customers were in the store. The two members of staff on the shop floor acted as though my husband and I didn’t exist. They were talking amongst themselves about weekend plans and other unprofessional things that made us uncomfortable. We actually wanted to purchases many watches as gifts for family and friends so in a desperate plea to get them to notice us we asked the young lady about smart watches to which she replied “that’s all we have.” Nothing else. Horrified by our treatment (I’m sure if we were a few shades lighter they would have been all over us like a rash) we left. I will be emailing fossil customer service because all the other fossil branches I’ve been in have been brilliant (I live in central London). Clearly the team at this branch received the same incompetent and prejudiced customer service training as their neighbours at Tommy Hilfiger. Doesn’t really hurt to smile, say hello and do your job does it?!
Thursday 30th December 2021

Ian Godden
5 Star
James the shop manager set up my smart phone for me was very very helpful a pleasure to shop there well done great customer experience
Saturday 29th January 2022

C B
5 Star
I always get gifts but this time I bought something for myself and the deal was perfect. I really needed another purse. I'm sure it will last with proper care. Great deals and other selected items.
Thursday 4th November 2021

Surendran Thulasingam
5 Star
Has good collection of bags and watches at best discounted price 🤑
Saturday 12th March 2022