Elite Service Centre

Silverback
5 Star
Some how made me 2 new house keys that worked better than original.
Saturday 12th February 2022

Charles Pate
5 Star
Brilliant, real craftsman. Great service.
Monday 28th February 2022

Tim Hopkins
5 Star
I was reccomended to Terry at elite service centre for repairing car keys. My 20 year old BMW had two sets of remote opening door keys, both of which had different buttons fail. Terry dismantled these and re-soldered broken microswitches back in place while I waited, charging a very reasonable £40 for both. Excellent service, very well done. posted 17/11/21
Wednesday 17th November 2021

Craig Allen
5 Star
Good place to have your key reprogrammed. Terry went above and beyond
Thursday 18th November 2021

G Roberts
1 Star
If I could leave negative stars I would I took an expensive pair of boots in to be fixed - as one had a broken zip. I was advised they would get the closest colour match to the zip as possible and it would take two weeks. After two weeks I went in, the boot was not ready. They advised it would take another week as they were having issues getting a zip, to which I said if they could not do it could I have the boot back as others can. They assured me they could do it, they were struggling as it was a heavy duty zip that was all. After another two weeks having heard nothing I call and follow up, concerned. They had still not done it. Would be another week. After another week I call, not done, they would do it, I request if not done within a week I want the boot back anyway. Today (six weeks from giving them my boot) they finally return the boot to me...ruined. They have replaced it with a weak GOLD zip (a colour this different should have been checked with me before putting it on!!!) That is too weak for the job. On top of that they have scratched the leather of the boots in multiple places, and destroyed the boot tassel attached to it, so now I need to repair the leather AND replace the tassel. When being told this they said they would 'not charge me, putting ourselves out of pocket' as if they were doing me a favour. For ruining my boot and taking 6 weeks to do it. Horrendous customer service, I would absolutely NEVER use them again and would actively discourage anyone from considering their services. To summarise; - lack of communication and response form their end was terrible - quality of work was awful - I am now out of pocket to pay to replace/repair the damage they have caused. Photos attached below including stock photo to show the difference DO NOT USE AVOID AVOID AVOID
Thursday 22nd July 2021