DEON LONDON Jewellery

Ms. James
5 Star
Friendly staffs and amazing collection. I just loved the quality and service provided by them. Bought a chain and it’s remarkable. Loved it❤️
Thursday 7th April 2022

bs
1 Star
My father took two pieces of my jewellery here to be repaired. One was a charm bracelet which needed its safety chain repaired and the other was a quartz and aquamarine bracelet which needed to be restrung. When the items were returned I immediately noticed a number of problems with the service. The soldering on the charm bracelet had been done extremely poorly. The other bracelet had been restrung on the thinnest thread imaginable was half the size that it once was. It had been restrung so poorly that it would not have stayed shut even if it had been the right size. On closer inspection I realised that they had taken at least 5 stones from this bracelet without telling us. I was absolutely distraught when I realised. When my father went back to complain the store clerk stated that they had not been able to re-string the beads- which is an outright lie as they had been on a much thicker string before. Even if that was true- why on earth would they not have said this and returned the stones to the customer? I have attached photos. In the first one you can see the size of the bracelet that they returned to me. It would not fit a baby. I never leave reviews but I felt absolutely compelled to do so today. Do NOT take your possessions to this establishment. Their behaviour is appalling.
Friday 30th July 2021

binu jose
5 Star
Excellent service !! I had initially went there to get 2 wedding rings for my Fiancé and I .Needless to say I was satisfied with the service they have provided us , as I gave them an engagement ring for them to repair and size within 5 days for me to come and collect and it was repaired on time in perfect condition , it looked completely new and I totally recommend this store for anyone looking for a wedding ring.
Sunday 1st August 2021

Long Poem Magazine
1 Star
No stars actually, they are crooks. I bought a battery for my watch, which cost me £9.95 - far more than I have ever paid so I was shocked and I said so. The lady in the shop assured me it was because it was a high quality battery. Not long after the watch started loosing time so I decided to take it to Stanley James jewellers further down the road, where I usually go for repairs. I was told that the battery was a cheap copy and that was the reason the watch wasn't working. I paid £5 - yes £5, not £9.95 - for a new battery. I took the dud battery and decided to go back to Deon and complain. The woman I bought it from was there and a man this time, who told me they don't sell those batteries and I couldn't have bought it from there! I was flabbergasted and protested. The woman said nothing. Another man came and said the same thing telling me the name of the batteries they do sell. Unfortunately I didn't have the receipt with me though I do have it. The end of the story is that my watch is now working fine with the battery I bought at Stanley James, but I have spent £15 on batteries. I have been conned. Do not use this shop. I highly recommend Stanley James! Since I posted this review I have received a response from someone at Deon accusing my review of being fake. Everything I have written is absolutely true - I have lived and shopped in Kentish Town for years and I have sent a photo of the receipt - I purchased the battery on 24th August and paid by debit card. I attached a photo of the receipt below. My watch is now working fine after Stanley James replaced the battery.
Friday 25th September 2020

sick Smith
5 Star
Very helpful and some nice stuff in there
Friday 19th February 2021