Capital Lock Services

How to choose the right locksmith?

First of all DON’T PANIC – STOP, LOOK, LISTEN, LOOK and LOOK again.

How to avoid call centres: STOP and think does anyone else, a relative or neighbour or letting agent have keys to your home?

LOOK for three numbers to call to get a good idea of costs – but beware some of the big companies put multiple ads in the directories so although you think you have called a different number you may be phoning the same call centre. Another trick they use is to buy 0131 numbers making you think they are local.

LISTEN if the person answering the phone doesn’t sound local chances are they aren’t. If you are using a paper directory they may ask you for a reference number from the ad – this lets them track which ad is helping them overcharge you.

LOOK for an ad where you will be speaking directly to the guy who will be coming to do the job. He should be asking you questions about the service you require but you can ask him questions as well. How much does he charge? If you are being quoted more than say £50 per hour for labour during the day (sometimes + VAT depending on the company) then it’s probably a call centre. How much does he charge if it takes longer than an hour? We are flexible an hour can become two at no extra charge – providing the job is as described by you – that’s why it may seem we ask a lot of questions its to try and give you an accurate price.

LOOK for an address on the ad. The locksmith may be on a job at a different location across town but at least he has a local address. If you’re still in doubt just call Capital Lock Services